Designing the Change History log for Disney Streaming's commerce platform tool
Role
Lead Designer / Owner
Duration
2 months (Feb 2021 - Apr 2021)
Designing the 0-1 history log for tracking user changes and system updates across multiple developer environments
Problem
Business operators working together on a business offering cannot easily track previous changes made by another user.
Solution
A new history log feature to track user changes made on product offerings across the commerce management platform tool.
Impact
Expedited decision making, reducing working improving employee productivity by 18%
Background
Genie is Disney Streaming's commerce management tool where product prices and offerings are created and managed by the Business Operations team. Change History is a new feature that allows users to view changes made to a product, SKU, offer, or promotion in different publishing environments. Additionally, it will enable users to view the full edit history, audit entity details, status updates and keep track of changes in case remediation is needed.
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Role
As the design owner overseeing the end-to-end design process, my focus was to build a scalable history log framework that enables Disney's Business operations team to clearly understand the changes that were made inside Genie. The goal is to help users view business entity updates and changed information in a clear, simple, and effective way.
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Highlights
I collaborated closely with the Product Manager in fleshing out the MVP strategy, finalizing feature requirements, outlining user workflows, and brainstorming use case scenarios. I also interviewed internal employees to understand their painpoints and needs around using the Genie tool.
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I created the history log design in both low and high-fidelity, tested with internal users, and iterated based on their feedback. The final product allowed data collection and analysis across multiple user actions, added more context to each user edit and provided more transparency in the change process. Having change information centralized in this feature greatly expedited error detection and correction, which was an extra bonus that helped our Business Operations team to stay efficient and error-free.
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Outcome
Upon launch, the change history feature received great responses from Disney Streaming's Business Operations team and Finance Team. It greatly improved communication and alignment within and across teams, reducing work time spent outside of the Genie tool by 50%, improving productivity by 18%. The history log uses a modular framework that is scalable and was repurposed for the localization internal tool to track dictionary updates, reducing development time by 10%. The history log is now a new design pattern in our platform tools library, available to implemented by other internal tools for tracking user changes and system updates.