Filtered Search
Designing the advanced search experience for Content Programmers
ROLE
Product Designer
DURATION
4 months (Sep 2020 - Jan 2021)
DELIVERABLES
User Research and Insight Analysis
Affinity Diagrams
User Flows
Low-fidelity Sketches
High-fidelity Prototypes (Sketch)
Interactive Mockups (Sketch and InVision)
Developer Annotations
Design Handoff
Company Presentations
Overview
For this project, I owned the end to end design for the Consolidated Set Search feature on Polaris, the internal content management tool that Disney Streaming's editorial team uses to publish shows on Disney+ and Star+. My goal was to design a flexible yet robust filtering system that helps content editors manage the large amounts of Disney Media Content flowing into Polaris. By having this feature, we empower editors to quickly find the the content they need via a combination of keyword search and fast filtering. This system serves as the foundation for advanced search designs across all content management tools and is critical for delivering shows to over 100 million viewers.
First, I conducted an audit of the current system to understand how Polaris worked and map out key workflows our users go through on a daily basis. Privileged to work closely with our own Disney employees, I conducted user research via 1:1 interviews to understand their specific work tasks, pain-points, needs, goals, current challenges, and future use cases associated with content management using Polaris.
Additionally, I met with multiple product owners and engineering teams to research the backend search function and metadata attributes linked to different types of content media. Understanding the underlying system from upstream and downstream product teams helped me to find a solution that leverages the existing resources to integrate filters in a way that preserves Polaris's current search functionalities, which would avoid disrupting existing user workflows.
The new design, which was named Consolidated Set Search, allowed the system to generate more and better results quicker. Editors no longer have to find each content individually by searching for the title, instead, they can generate multiple desired results in one search. This design has drastically reduced the repetitive work by reducing the number of keyword entries in one programing. To prepare for integrating other new streaming platforms, we approached this project with scalability in mind. The new design components introduced in this project were reused across other content management tools. The design was presented to the VP of Product Design, who commended on its reusability and flexibility to generate a more powerful search. In early 2021, the Consolidated Set Search feature was launched and is currently live in all environments.
Learnings
Overall, one of the biggest challenge was to learn all aspects of the product and understand the complicated workflows that our users had to go through to complete their tasks. I've learned to think about engineering constraints and find the the best solution that addresses both product and user needs, and is feasible within current technical capability. In a fast-moving product life cycle, I appreciate being able to solicit feedback directly from users, designers, product managers and engineers on a frequent basis throughout the iterative design process, ensuring we are aligned on the approach so I can continue optimizing the design to meet everyone's objectives. I’ve learned so much from this project, especially when it comes to advocating for users, thinking from their perspective and creating empathetic designs that help them build trust in our product and help them perform work more effectively and confidently.
If you are interested to learn more about my work, please feel free to reach me at rmx369@gmail.com.